Support
We want the experience to feel as easy as the product. Start with the quick answers below or reach out directly and our team will help from there.
Contact us
Our support team is available Monday–Friday, 9am–5pm PT.
Processing times, delivery windows, and what to expect after checkout.
Details on the 60-night trial, eligibility, and refund timing.
How we collect, use, and protect your information across the storefront.
The terms that apply when you browse, shop, or place an order with us.
Quick answers
If you do not see what you need here, email us and we will point you in the right direction.
Most orders are processed within 1–2 business days. As soon as your shipping label is created, we will email tracking details to the address used at checkout.
Eligible products are covered by our 60-night trial. Email our team with your order number and we will walk you through the next steps.
If your order has not shipped yet, contact us as soon as possible and we will do our best to update the address before fulfillment is complete.
Send us a note anytime. We are happy to help with product guidance, general care questions, or choosing the right fit for your sleep style.