Refund Policy
We built this policy to feel clear and fair, with enough time to decide whether your lumuwala purchase is the right fit.
Last updated March 20, 2026
Eligible pillows and comforters can be tried at home so you have time to decide if the fit is right.
Start with your order number and a quick note to our support team, and we will guide you from there.
Approved refunds are issued back to the original form of payment once return processing is complete.
Lumuwala covers return shipping on approved returns from every market we ship to, and does not charge a restocking fee.
We want you to have enough time to settle into your new lumuwala setup. Eligible pillows and comforters are covered by a 60-night trial starting from the delivery date shown by the carrier.
If the product is not the right fit during that trial window, contact us and we will help you begin a return request.
To be eligible, the item must have been purchased directly through our storefront and the request must be made within the applicable return window.
Products that are intentionally damaged, heavily altered, or marked final sale may not be eligible. Gift cards are non-refundable.
Email support@lumuwala.com with your order number and a short note about the issue or reason for the return. Our team will confirm eligibility and provide next steps.
Do not send items back without instructions from our team, as unauthorized returns may be delayed or declined.
Lumuwala covers return shipping on approved returns from every market we ship to, and does not charge a restocking fee.
Return shipping is covered once our support team approves the return and provides instructions. Returns shipped back without those instructions are not covered, and may be delayed or declined.
This applies wherever we ship. There is no market where you pay to send an approved return back to us.
Once a return is approved and received, or otherwise verified according to the instructions we provided, refunds are typically processed within 5–10 business days to the original payment method.
Original expedited shipping charges, if any, are generally non-refundable unless the return is due to our error.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos if available.
We will review the issue and work with you on the appropriate resolution, which may include a replacement, store credit, or refund depending on the situation.
Gift cards, final-sale items, and any items specifically marked as non-returnable at checkout are not eligible for return unless required by law.
Need to start a return?
We can help with return eligibility, damaged items, exchanges, and general sleep-trial questions.